Our return policy is valid for 30 days. We can’t offer you a refund or exchange, if 30 days have passed since the product was delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable) like, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check with your bank or your credit card company. Sometime it takes a while for the refund to get posted and show up online or on the bank statement. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or write to us
P.O. Box 11923
Tempe, AZ 85284
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the similar item, send us an email at email@example.com and we will work with you to get the exchange process completed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, send us an email at firstname.lastname@example.org and we will work with you to get the return process completed. You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.